Frequently Asked Questions

How do I cancel an order?
Once an order is placed, it cannot be cancelled. All sales are final.

How do I warranty an order?
If you have a defective case, OtterBox will warranty your case following our standard warranty process. This may not entail the image used to decorate your original case/tumbler.

If your decoration is defective, we will work with our vendor for a warrantied order. Wear and tear is not included under the warranty.

Please follow the instructions included with your customized order to ensure a long life for your product customization.

  • This product is NOT dishwasher safe.
  • Do not soak in hot water. Wash gently by hand.
  • Do not scrub, scratch or use abrasive materials.
  • Do not clean printed area with chemicals such as rubbing alcohol, acetone, bleach, etc.

Customization may be lost or fade without proper care.

Why was my order cancelled?
If a custom product is ordered that is considered harmful, abusive, indecent or otherwise objectionable that order will be cancelled by our customization vendor, Personal Touch.

What requirements do I need for a high-quality print on a phone case?
In order to achieve a high-quality print on your desired phone case, we highly recommend uploading images with a minimum of 300dpi.