PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and any personal information you share with us to customize your purchase, such as photographs. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We provide site users the opportunity to receive communications from Otter Products, LLC, including a periodic newsletter, product promotions, polls, surveys, and any other information that we believe may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing Otter Products, LLC at firstname.lastname@example.org, by clicking on the ‘unsubscribe’ link in any email they send to you, or by replying to any email they send you and entering the word UNSUBSCRIBE in the subject line.
We use the Device Information that we collect to help us screen for potential risk and fraud , and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We may provide your personal information to third parties that provide services to help us with our business activities such as designing the customized product, shipping your order or warranty claim, sending our communications, and processing your order. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.
When you make a purchase, we may share certain personal information you provide to us with Otter Products, LLC, including your name, address, phone number, email address and order details. Otter Products, LLC will only use your personal information for the purposes for which it was collected, such as to send you email communication if you opted-in to receive such communications and to assist you with any customer service needs, such as checking the status of your order or requesting a warranty.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Access to Personal Information
If you would like to know whether we hold any of your personal information, you may request this information by emailing us at email@example.com.
If your personally identifiable information changes, you may update by emailing us at firstname.lastname@example.org. If you no longer wish us to possess your information, you may request deletion of your information by emailing us at email@example.com. You also may make your request by telephone or by postal mail at the address/phone number indicated in the contact information below. We will respond to your request within thirty (30) days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protection of Personal Information
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.
Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For more information about our privacy practices and questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.
For all orders pertaining to OtterBox powered by Personal Touch Marketing & Manufacturing, Inc. orders, please email email@example.com.
For all orders pertaining to non-customized OtterBox products. Please call: 1-855-688-7269